In the app
Open Account (Conta), choose Delete my account (Excluir minha conta), and type EXCLUIR to confirm. The app deletes the Life account data when the request is processed and signs you out.
By email
If you no longer have the app, email privacidade@docminds.ai from the account email and ask for deletion. Account and personal data are deleted within 30 days of the request. You do not need to create another account or reinstall the app to send the request.
What is deleted
- Meals, menus, check-ins, habits, and plans.
- Device metrics and Apple Health readings stored for your account.
- Labs you uploaded to your own account, and their values.
- Profile, preferences, and permissions given in the app.
- Messages you sent and automatic notices the app sent you.
- The login, when that account is not used on another DocMinds product.
What may remain, and for how long
- Backups are purged within 90 days.
- Access logs: 6 months, as the law requires.
- A record that deletion was requested, without health content, for as long as needed to show the request was honored.
- Messages written by a care team, and labs that belong to a clinic record: keeping them is that service's legal duty, not something the Life deletion request removes.
- If the same email also signs in to DocMinds MD, that login remains. On Life, the person stops being a patient.
- Beyond those cases, we keep data longer only when the law requires it.
Contact
Privacy and deletion: privacidade@docminds.ai. Publisher: i@cortexa.social. A postal address for Cortexa Social, Inc. is available upon request by email.